SHIPPING INFO:

How much is shipping?

You will need to put your items you wish to purchase in your shopping cart. Once you have done so you will need to press (View Cart), you will be prompted to login to you account if you have not already done so. Once you have done this the cart will show different shipping options (General Ground, and 2-Day Shipping, 3-day and Overnight) General Ground is the automatic base shipping. At bottom of the cart their will be a box to enter in your zip code, enter it and you will get real time shipping rates.

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What is your business address and operating hours?

Address:
Expressive Fortunes
550 Industrial Way Unit B
Fallbrook, Ca. 92028

Please only write to this address, contact customer support if you need to send packages.

2. WHAT ARE EXPRESSIVE FORTUNES OPERATING HOURS?

We are open via the Web 24 hours a day.
Our Regular Operating hours are Monday – Friday 8:30 AM- 5:00 PM PST.
We are closed Saturday & Sundays for Phone Orders.

EXPRESSIVE FORTUNES HOLIDAYS:
Our 2006 Holidays are as follows:
Memorial Day: Monday May 29th - Closed
July 4th: Monday July 4th – Closed
Labor Day: Monday September 4th – Closed
Thanksgiving: Thursday November 23th Closed
Christmas: Monday December 25th – Closed
New Years: Monday January 1st - Closed



I upgraded my shipping. Why isn't it here yet?

UPS is Expressive Fortunes preferred Domestic carrier. During checkout please fill in all required fields and verify that your address is correct. UPS will only ship on business days (Monday - Friday). Keep in mind that 2-day service shipped Thursday will arrive Monday. A list of holidays on which UPS will not ship can be found on www.ups.com. UPS shipping charges may vary from published rates due to handling charges incorporated into the shipping cost. The standard UPS shipping services are as follows:

All shipping estimates are calculated from the original shipping date and not the date your order was placed.

UPS Ground is the standard domestic shipping service to the 48 contiguous states. Estimate delivery times using 92028 Zip Code as the package origin. ESTIMATED arrival in the Eastern U.S. is 5-6 business days. The Midwest U.S. ESTIMATED arrival time is 3-4 business days. ESTIMATED arrival time in the Western U.S. can expect arrival in 1-3 business days.

Orders upgraded to Three day, Two day or Overnight Shipping are USUALLY shipped the same day if received before 12PM Pacific Standard Time. Orders received after Noon PST may not be shipped until the following business day. Expressive Fortunes business days are Monday thru Friday. Your guaranteed shipping time for upgraded shipping is calculated from the time your package leaves our warehouse. Therefore, ordering an item using Three Day Select on a Friday afternoon means your item will most likely be processed and shipped Monday, which should indicate a delivery time of that upcoming Thursday.

Expressive Fortunes will not guarantee the delivery time of any order. Shipping costs will not be refunded for delayed deliveries. Deliveries can be delayed for any number of reasons. Most delays are due to weather conditions. Plan orders and choose payment options appropriately. Listed above are the standard recommended services. You may select any UPS shipping service that best suits your needs. Select the service that will ensure that you will receive the order at least 2 business days in advance to the needed time period.

A UPS tracking number will be sent to you via email once your order has been shipped.


Can I have my order ship on an exact date?

Yes. Please be sure to specify a Future Ship Date during check out. REMEMBER Expressive Fortunes DOES NOT ship on Saturday or Sunday. Order as far in advance as you want (get you holiday shopping done early!) and we will ship your cookie fresh on the date that you specify. Your creditcard will not be charged until your order ships.

Is a signature required for my package?

No, a signature is not required for your package.


What is the free shipping policy?

Expressive Fortunes offers free shipping on all internet orders with products totaling $150 or more and shipped via UPS Ground! Offer good on web orders only shipping the 48 contiguous U.S. states. Must use coupon code FREESHIP at checkout.


I received someone else's order.

In the event that you receive someone else's order, please contact us at customerservice@expressivefortunes.com for a Return Authorization (RA) number to return the items. Please make sure not to open your cookie(s). Cookies that appear to have been opened will not receive credit.
5. WHAT IF MY RECIPIENT IS NOT AT HOME TO RECEIVE THE PACKAGE??

Don’t worry! We ship UPS, no signature required, which means that the driver will leave the package at the door. Sometimes, however, the package will not be left if the Driver deems that the package could be in jeopardy if left at that specific address.


INTERNATIONAL ORDERS

Do you ship to APO, FPO addresses?

We ship to APO/FPO addresses via USPS. APO/FPO orders may require up to 14 business days to process and ship. Most shipments are delivered to APO/FPO destinations in 2 to 3 weeks. Our cookies have a shelf life of 6 to 8 weeks so it’s safe to ship to these addresses.


Do you ship to Canada?

No, we currently do not ship to Canada.

Do you ship to Europe?

No, we currently do not ship to Europe.

Do you ship to Puerto Rico?

No, we currently do not ship to Puerto Rico.
Is your checkout process secure?


PRIVACY AND SECURITY

Yes, our checkout is secure. Expressive Fortunes is concerned with keeping the information you submit to us secure and private. We want to provide you with a fast and easy purchase process. We can accept credit card payments and provide you with the safety and comfort you demand when ordering on the Internet. Expressive Fortunes offers you the advantage of placing your order online using secure servers and encryption. Your purchases, credit card information, and personal data are encrypted and secured through a link to our commerce server. During the completion of your order, you will be linked from our web pages to customized screens on our secure server. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party. So now you can enjoy the benefits of shopping with us knowing that you are safe in our hands, and your identity matters to us.